Selected Works Paymint  ·  Case study
Digital Finance App · Case study

Paymint

Banking, payments and crypto — in one rhythm.

ResearchBrandingWireframingUX/UI DesignPrototypingiOSAndroid
Paymint cover
Product overview

Paymint is a mobile finance app that brings everyday banking, instant transfers, QR payments and a crypto wallet into one place. Instead of switching between a bank app, a payment app and an exchange, users see one balance, one activity feed and one way to pay — with the same clarity whether they're sending lira to a friend or Bitcoin to an external wallet.

Tools
DesignFigmaUI design, components & prototyping
ResearchFigJamFlows, empathy maps & journey mapping
ResearchGoogle FormsSurveys & quantitative data
TestingMazePrototype testing tools
Problem statement

People who use both traditional money and crypto live in two or three apps with different mental models, different confirmation patterns and different levels of trust. Sending crypto feels risky, QR payments feel clumsy, and no single screen answers the basic question: how much can I actually spend right now?

Money should feel the same whether it's in your card, your wallet or your chain.
Goals
1

Unify fiat and crypto in one balance and one activity feed

2

Make every transfer reviewable before it's final — and instantly confirmable after

3

Turn QR payment into a three-second, no-thinking flow

4

Keep crypto transfers safe with explicit network and address checks

5

Build trust through a calm, consistent dark interface

Design process
01

Discover

A 64-person survey, eight in-depth interviews and finance reference walkthroughs.

02

Define

Synthesizing findings into clear problems, user goals, flows, and the information architecture.

03

Design

Wireframes to high-fidelity UI, built on a component system and refined through iteration.

04

Deliver

Prototype flows and interface specifications, with validation priorities identified for the next stage.

Target audience
Primary

Digitally native adults aged 22–40 who pay by phone daily and hold at least one crypto asset.

Secondary

Freelancers and small business owners receiving salaries, splitting bills and paying merchants by QR.

User research

Method Online survey · 64 respondents, 8 in-depth interviews, 3 competitor walkthroughs

58%
use 3+ finance apps
72%
fear sending crypto to the wrong address
8
in-depth interviews
  • 58% juggle a bank app, a payment app and an exchange every week
  • 72% double- or triple-check wallet addresses because there's no safety net
  • Most users can't tell their 'spendable' balance from their total balance
  • QR payment is preferred over card tap for small merchants — when it's fast
Competitive analysis
Task / dimensionRevolutBinancePaymint
Product focusBanking and money services; region dependentCrypto exchange and wallet services; region dependentProposed fiat and crypto overview
Merchant paymentPayment options depend on region and merchantBinance Pay at supported merchantsProposed balance or crypto QR payment
Transfer reviewConfirmation flow depends on transfer typeConfirmation flow depends on transfer typeRecipient, fee and total review
Crypto send safeguardsAsset and network availability variesAsset and network selection variesExplicit network and address preview
Interface focusMoney managementTrading and crypto operationsEveryday payments and review clarity

Reference comparison updated September 2026. Rows describe task coverage and design focus, not a usability ranking. Availability may vary by plan, region and product version; the final column describes this case study’s design. Competitors are international references, not a claim that every feature is available in Türkiye.

Design features
Feature 01

One balance, two worlds

A single Home switches between Balance and Crypto with the same layout, card and quick actions — so both feel like the same product.

Feature 02

Pay with what you have

QR payments can be settled from the lira balance or converted from Bitcoin on the spot, with the fee and equivalent shown before confirming.

Feature 03

Review before it's real

Every transfer — money or crypto — goes through a plain-language review screen and Face ID, then a receipt you can share.

Feature 04

Safe crypto sends

Network, address preview and an explicit 'can't be reversed' notice sit right above the confirm button, where they can't be missed.

Survey findings
Use 3+ finance apps weekly58% · 37/64
Worried about sending crypto to a wrong address72% · 46/64
Unsure how much of their balance is spendable47% · 30/64
Prefer QR over card at small merchants63% · 40/64
Want one activity feed for fiat and crypto77% · 49/64
Sample
64

survey respondents · ages 22–45

Design implications

Concern about wallet addresses made transfer reassurance a design priority. The review screen exposes the recipient, network, fee and total before confirmation; a reduction in abandonment has not been established by the survey figures shown here.

Empathy map
Mapped forDeniz, 31 · product manager who gets paid in lira and holds BTC
Says
  • "I never know if the number on top is what I can actually spend."
  • "Sending crypto still scares me every single time."
  • "Why do I need three apps for one wallet?"
Thinks
  • Is this fee normal or am I being overcharged?
  • Did I pick the right network?
  • I'll check the address one more time…
Does
  • Screenshots wallet addresses to compare
  • Pays small merchants by QR when it's offered
  • Checks Markets on the commute, sends money at lunch
Feels
  • Anxious during crypto transfers
  • Relieved by a clear receipt
  • Annoyed by app-switching and re-logins
Pain points
✕

Total balance and spendable balance look the same

✕

Crypto sends have no safety net before confirming

✕

QR payment flows are slow and hidden

✕

Activity is split across different apps and formats

User persona
Deniz Yılmaz
Deniz Yılmaz
Age31JobProduct ManagerLocationİstanbul, Turkey

Deniz gets a monthly salary, splits dinners with friends, pays for coffee by phone and keeps part of his savings in Bitcoin and Ethereum. He's confident with technology but careful with money — one wrong crypto transfer would ruin his month.

Personality
  • Careful with money
  • Tech-confident
  • Time-poor
  • Prefers dark, minimal UIs
Goals
  • See fiat and crypto in one place
  • Send money and crypto without fear
  • Pay merchants in seconds
Pain points
  • Address anxiety on crypto sends
  • Too many apps, too many logins
  • Unclear fees and totals
Motivations
  • Control over his money
  • Speed in everyday payments
  • Confidence in every confirmation
User journey
Stage 01Discover
Onboarding
Stage 02Check
Home & activity
Stage 03Send
Money transfer
Stage 04Pay
QR at merchant
Stage 05Send crypto
External wallet
ActionsReads four value screens, logs in with phone + SMS codeToggles Balance / Crypto, scans recent activityPicks a recipient, enters amount, reviews with Face IDScans code, chooses Balance or Crypto, confirmsChooses asset, pastes address, reviews network & fee
Thoughts"Is this a bank or a crypto app?""Okay — this is what I can spend.""Everything I need is on one screen.""That was faster than tapping my card.""It's telling me exactly what can't be undone."
EmotionCuriousReassuredConfidentDelightedCareful but calm
OpportunityState the promise clearly: money, payments, cryptoShow 'available to spend' above the cardReview screen in plain language, one confirmFee and equivalent shown before payNetwork warning + address preview above confirm
High fidelity screens
Paymint – Home — Balance
Screen 1

Home — Balance

Available-to-spend sits above the card, with Send, Withdraw, Add and Other as quick actions. Recent activity closes the loop on every transaction.

Paymint – Markets
Screen 2

Markets

Portfolio value, weekly change and available-to-trade in one header; assets carry their live change so the feed doubles as a watchlist.

Paymint – Review balance transfer
Screen 3

Review transfer

One plain-language card — who, how much, fee, total — followed by a single Face ID-protected confirm. Nothing is final until this screen.

Paymint – QR payment with balance
Screen 4

QR payment

Merchant is verified, amount is read from the code, and the user simply chooses Balance or Crypto. Fees and equivalents update before paying.

Other screens

23 more screens from the final design — tap any to enlarge.

Key takeaways
01

Same shape, different money

Balance and Crypto share a familiar layout to reduce the learning required when switching between them. The intended effect on trust should be evaluated in task-based testing.

02

Reassurance is a screen, not a tooltip

A dedicated review step places network, address and fee information before confirmation, with biometric authentication in the proposed flow. Its effect on abandonment requires measurement.

03

Speed is a feature of payment

The QR flow minimizes decisions between scanning and confirmation. Completion time and error rate are the measures needed to validate the intended speed advantage.